What is Salesforce Used For And How to Get Started?

You might be asking yourself that very question. What is Salesforce used for? If so. Welcome to the party.

Salesforce is an effective CRM system that enables businesses to create and manage their customer experiences. By incorporating Salesforce as their CRM, their customer service, marketing, and sales teams are able to understand each and every customer and are therefore able to deliver the correct answer or message whenever the need arises. By analyzing the information, they are able to make better decisions, reduce the service costs, and keep all their customers satisfied and to close more businesses.

But What is Salesforce Used For Really?

Salesforce is a cloud-based CRM which can turbo charge your business relationships and also transform your teams working life. Marc Benioff is the developer of this system which has existed since the 1990s. The system is easier to use and most businesses have now adopted it as a huge investment. With this system, most businesses are now witnessing gratifying increase in conversion rates, lead volumes, win rates, customer retention and revenues. Moreover, the system has also succeeded in freeing most of their time.

Salesforce is on the cloud and, therefore, your sales team can utilize it from wherever they are and at any time. They offer a complete CRM a full set of CRM cloud applications, cloud infrastructure, and a cloud platform. The system is, therefore, more cost effective in the long run and guarantees better returns.

What is Salesforce used for? Due to its flexibility, you can use Salesforce in any way you want. It offers you complete customizing freedom for your business. It is a better way of boosting adoption and ensuring that all your CRM apps are functioning as you like. Furthermore, Salesforce offers AppExchange for any CRM. You can access thousands of secure, useful and verified prebuilt applications or even develop and start marketing your own. Get to know more about Salesforce training videos.

How to Get Started on Salesforce

There are many Salesforce training videos teaching you about what is Salesforce used for, particularly if you are planning on implementing it by yourself. You can also choose to engage the services of consulting partners to help you in the implementing stage. You can also get the best employee training software and use it to train your Salesforce team. By training the users, you will be certain that they can use the system properly. The average cost of training a single employee is $1000b.

Moreover, while in the implementation stage, you shouldn’t forget about the administrators and users – you should budget for them. The average support for a successful deployment is $1500 per every user. And whenever you are working on a tighter budget, you should think economically, but you shouldn’t cut corners or short change at a risk of a poorly implemented system.

Define Your Goals And Objectives

Making an implementation roadmap while still in the implementation stage will ensure that your solution highlights the required core information. You will also be able to identify the capabilities you can do without it especially when you are struggling to hit the budget.

Better customer management means great customer experiences. With data at your fingertips, you will learn and constantly improve your business’s efficiency, productivity in addition to selling easily. And because Salesforce isn’t just a CRM, you can build applications that will fit your business’s needs. Finally you can stop asking yourself what is Salesforce used for.

Amanda McDonnald
Amanda is the Lead Author & Editor of Rainforce Blog. Amanda established the Rainforce blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Salesforce usage.
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