What You Need to Know About Creating Email Templates in Salesforce

Salesforce’s CRM permits the user to keep a track of all the conversations contacts and all other related information which are associated with the business accounts. This can be done by creating email templates in Salesforce, which allows the user to reach his or her customers more quickly.


But, to generate the HTML templates, the users or the customers must have the required permission to edit the templates in their profile. If you are a professional in posting those templates, you should change your profile settings Standard User to Marketing User to give you the required access to create those email templates. In this article, we have explained the ways to creating email templates in Salesforce.


Creating Email Templates in Salesforce

The Basic Procedures:

Below, we have provided all the things you need to know while creating email templates in Salesforce in a simplified manner; please go through the steps to know how to customize Salesforce.

  Do only one of the following things:

Go to setup and then enter the email templates in the provided quick find box and after that just select the email templates. This step can only be used if you have the permission to edit the public templates.


In cases, where you don’t really have the required permission to edit public templates, you should simply go to the personal settings where you will need to enter the templates in the given Quick Findbox, after that you should just select the basic Email Templates.

-Click on the New Template -Choose from the given Text template type. After that click Next -Choose a single folder where you would like to store a template. -Select from the available checkbox. Do this only if you want this particular template to be offered to the users while sending a basic email.  

Enter an available name for the Email Template.

When necessary, you should just change the unique name of the Template. In those managed packages, the unique name averts the naming conflicts that may arise on installation of packages. The name can only contain alphanumeric characters and underscores. The names must be exclusive in your institute. The name must begin with nothing but a letter. It should not include any spaces and should not end with any underscore.


After these, just select a setting for Encoding to decide the template’s character set.

Then, enter a basic explanation for the given template. Both those template names as well as the description are meant only for internal use.

Put the Subject for the intended message.

Then, enter the basic text which is to be appeared in the main message.

After that, simply click Save and start to send mass email in Salesforce.



After learning those Salesforce basics, you are now ready to run your own procedures in creating email templates in Salesforce. Apply these steps carefully and you will not find any problem regarding your email templates in Salesforce anymore.

Amanda is the Lead Author & Editor of Rainforce Blog. Amanda established the Rainforce blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Salesforce usage.