The world has become a global village thanks to the power of internet connectivity. More and more organizations are realizing the need to maintain close knit relationships with their customers. Today more than 76% of CEO’s cite customer intimacy as their primary value proposition as compared to 3 years ago. This infographic offers a perfect peek to how companies are shifting technology in a bid to improve connections with their customers. This infographic is based on a Salesforce survey entitled, “The Rise of the Customer-Led Economy”.