Nearly 90 percent of all smart connected devices shipped last year were mobile, according to IDC. More people than ever before are connected.
It is therefore interesting to note that announcement last week by Salesforce.com of the launch of new mobile solutions for government. According to Salesforce federal, state and local agencies can now connect and respond to citizens on any device and any channel, accelerate agency collaboration with partners and build mobile government apps faster.
The new mobile solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center and Platform Mobile Services for Government. With these solutions government can connect and respond to citizens on any device and any channel, accelerate agency collaboration with partners and build mobile government apps faster.
Sonny Hashmi, deputy chief information officer/chief technology officer, U.S. General Services Administration (GSA) mentioned that the GSA has developed more than 100 new apps on the Salesforce Platform, averaging more than a 90 percent reduction in total cost of ownership and a 75 percent reduction in development time for the average app.”
Rapid Response 311 – enables government agencies to deliver service and resolve cases faster. Agents have quick and easy access to all of the pertinent information to manage a case on any channel – phone, email, web and social media.
Mobile Communities for Government – Now agencies can create private and secure social communities to connect with other departments, agencies and external partners in entirely new ways. New Mobile Communities for
Government Social Command Center – Enables government agencies to connect with citizens in real-time wherever they are most engaged, whether on social networks, websites or mobile devices
Platform Mobile Services for Government – Government IT can now build, integrate and deploy any government app that makes data available on any device.
Until now government is slow to keep pace with the mobile revolution. The shift to mobile devices offers exciting new ways for government to connect with citizens and employees quickly and provide a new generation of cost-effective services. Salesforce.com is used by more than 500 government entities and it remains to be seen whether these entities can use the new solutions to provide citizens with quick and effective service on their mobile devices.