How to Use Salesforce Chatter

Salesforce Chatter is a social tool which can enhance productivity in a company. However, there are some who may not be aware of the many ways of how to use Salesforce chatter. For one, it is way better than an email, since you can get your answers fast.

Therefore, the next time you have a question needing an immediate answer from one of your company’s departments, post your question on Chatter and get your answers right away.

Chatter can also be used as a place to brainstorm ideas with your workmates, without having to physically meet in one place. In order to start a discussion, you simply have to ask an interesting question, one that arouses response, and before you know it, everybody starts sharing their ideas and opinions about the matter. It’s also a good tool to share content relevant to your business.

All you need to do is to post the content in your feed, and then it will be circulated. You can also follow certain discussions and like other people’s posts, similar to the way a normal social network operates.

This tool also works well in providing solutions to your customers’ issues. For example, if a customer has an issue, Salesforce chatter makes it easy for you to work with other people from your company in order to provide a fast solution. You also have the chance to connect with experts. In just a few seconds, you will get the answer that you need.

The best part is that you don’t have to worry about location. Whether you are asking from a different department or across the country, chatter allows for collaboration beyond boundaries. Indeed, the Salesforce chatter tool allows you to work with full confidence. ¬†Although this tool allows for private discussions, all the information remains confidential.

Amanda McDonald
Amanda is the Lead Author & Editor of Rainforce Blog. Amanda established the Rainforce blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Salesforce usage.
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