So, are you wondering whether there is an extension allowing Salesforce for Facebook and Twitter integration? Well, the answer is a resounding YES. Developers of Salesforce are alive to the fact that everyone nowadays loves social media. So, since everyone is immersed into these platforms, they are becoming one of the major engagement platforms. Marring Salesforce and social media is no doubt a brilliant idea.
The best part of it is that the app that integrates Salesforce and Twitter/Facebook. It saves your conversations and sometimes raises them as cases. It also creates new contacts for your “tweeters”. Salesforce’s social media tool is a great free option that you really don’t want to miss out on. All thanks to Shaun and Matt who have consistently improved this app to meet our expectations.