Perhaps you’ve noticed the polarizing debate regarding the two leaders of CRM: Salesforce vs Microsoft CRM Dynamics. Microsoft is a bit of a latecomer to the SaaS concept, having held onto the traditional software concept longer than most (for a lot of obvious reasons). That does put them at a slight disadvantage when it comes to SaaS proficiency and experience; Salesforce.com has been SaaS from the start, and their skills regarding the cloud have been a big contributor to helping the public view of SaaS become so positive and sincere.
Still, Microsoft has been considered one of the kings of utilitarian business software for decades now; their Office suite and other tools are widely used pretty much ubiquitously- even mimicked on non-Microsoft systems. So, it’s not really a surprise that there’s a bit of a debate over which company can better fulfill your CRM needs.
Microsoft has the business software reputation, while Salesforce has the SaaS experience. But, in the debate of Salesforce vs Microsoft CRM, which one actually comes out on top? Well, let’s put aside reputations for a moment and look at the actual software.
The Benefits of Salesforce Browser Support
1 – Pricing and Software Editions
Salesforce: Salesforce has a multitude of editions, ranging in price from $5 to $250 a month, with a variety of features compounded from the bottom up. It’s tailored so that you only pay for the specific features you genuinely need; this flexibility means that Salesforce is accessible to any business size and can fulfill any unique business need. Saleforce requires, however, a one year commitment flat out, which may be a bit inconvenient for some.
Microsoft: Microsoft has one edition, which costs around $40 a month. This is accomplished by sacrificing some minor features that have to do with flexibility, customization and functionality that Salesforce has (i.e., plugins and a comprehensive API being big detractors). Microsoft’s contract also requires a twelve month commitment.
For this point, regarding cost, it’s a bit of a tie.
2 – Salesforce Browser Support
Salesforce supports it all: Salesforce support current editions of Mozilla Firefox, Google Chrome, Microsoft Internet Explorer and Apple Safari. While not official, it has been tested by many to also work effectively in Opera and Android Dolphin as well.
Microsoft: Microsoft CRM Dynamics only supports Internet Explorer; which is regarded, by popular opinion, to be one of the worst browsers available.
For this point, Salesforce wins hands down.
3 – Integration and Customization
Salesforce: Salesforce allows administrators full customization; you can add new fields such as auto number, formulas, roll up summary, lookup relationship, checkboxes, currency, and a lot more. In addition, new tables can be added and they can have any number of crosslinked relationships for custom reports and automation. Salesforce supports a comprehensive app framework, with their official service called the App Exchange. As far as integration is concerned, Salesforce is very flexible. They can be integrated with guidance and training systems, such as WalkMe, and email marketing tools, such as MailChimp.
Microsoft: Microsoft allows similar additions of fields and objects – but at a much more limited level; they are comparable to the field configurations of access frontends. They lack an app exchange or any simple integration with other big-name SaaS providers.
Salesforce browser support wins this one.
So, in the debate of Salesforce browser support vs Microsoft CRM dynamics, it really depends on where you’re coming from and what you need. Ive outlined 3 key points to cinsider when making your choice. When it comes to salesforce browser support and advanced customization and integration, most will agree Salesforce wins. Microsoft, though, is much cheaper and is well worth it if it fulfills your business needs. The choice is yours.